Returns Policy
Our Returns Policy
We want you to be completely happy with your purchase from French Country. If for any reason you’re not satisfied, you may return eligible items within a certain period for a refund or exchange.
Eligibility for Returns
To qualify for a return:
- Items must be unused, in original condition, and with all tags attached.
- Proof of purchase (order number or receipt) must be provided.
- Returns must be initiated within the specified timeframe.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Personalised or made-to-order products.
- Earrings and other intimate accessories.
- Final sale items (clearly marked at time of purchase).
How to Return an Item
- Log in to your account at frenchcountryscollection.com and navigate to the Returns section.
- Complete the returns form and submit your request.
- Once approved, you’ll receive instructions for sending the item back to us.
Return Shipping Costs
You are responsible for return shipping fees unless the return is due to a fault or error on our part. We recommend using a tracked shipping method for your protection.
Refund Processing
Once we receive and inspect your return, we’ll process your refund within a certain number of business days. Refunds will be issued to the original payment method.
Exchanges
If you’d like to exchange an item, please return the original purchase and place a new order for the desired product.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us immediately via the Returns Portal at frenchcountryscollection.com. We’ll arrange a replacement or refund as appropriate.
Need Help?
For any questions about returns or exchanges, please visit our Help Centre or contact our customer service team through the website.
Thanks for shopping with frenchcountryscollection.com!